Our Commitment

We take pride in the quality of every Classy Glow product. Each order is carefully prepared and inspected before dispatch to ensure it arrives in excellent condition.

If something isn’t right with your order, we’re here to help.

Eligibility for Returns

You may be eligible to return an item if:

• The product was received damaged or defective.
• You received the wrong product.
• The item is unused, unopened, and in its original packaging.
• Your return request is submitted within 7 days of receiving your order.

To help us process your request quickly, please retain your proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:

• Opened skincare products.
• Used products.
• Products with broken safety seals.
• Products damaged through misuse or improper storage.
• Gift cards.
• Clearance or final sale items, unless they arrive damaged or defective.

This policy helps ensure the safety and quality of all products for our customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and packaging.
• Any relevant shipping information.

After reviewing your request, we will determine the most appropriate resolution, which may include:

• A replacement product.
• A refund.
• Store credit, where applicable.

How to Request a Return

To initiate a return:

1. Contact our Customer Support team.
2. Provide your order number and reason for the return.
3. Wait for return authorization before sending any products back.
4. Carefully package the item to prevent damage during transit.
5. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Please note that processing times may vary between financial institutions.

Exchanges

If you received an incorrect or damaged item, we will gladly arrange an exchange where stock is available.

If the requested replacement product is unavailable, we may offer:

• A comparable replacement.
• Store credit.
• A refund.

Shipping Costs

If the return is due to:

• Our error,
• A damaged product, or
• An incorrect item,

Classy Glow will cover the reasonable return shipping costs where applicable.

If the return is due to a change of mind or another reason not related to our error, return shipping costs are generally the customer’s responsibility unless required otherwise by applicable law.

Original shipping charges are non-refundable unless the return results from our mistake.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the standard return process where eligible.

If you need to cancel your order, please contact us as soon as possible after placing it.

Failed Deliveries

If an order cannot be delivered because of:

• An incorrect shipping address,
• Failure to collect the parcel,
• Repeated unsuccessful delivery attempts,

the customer may be responsible for any additional shipping costs required to resend the order.

Please ensure your delivery information is accurate before completing your purchase.

Refund Exceptions

Refunds may be declined if:

• The returned item has been opened or used.
• The product is returned outside the eligible return period.
• The returned product is not in its original condition.
• Evidence of misuse or intentional damage is found.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.